We maintain a safe and secure system of handling your personal information and ensure that your personal information is handled in strict compliance with the Australian Privacy Act 1988 (Cth), and the National Privacy Principles as outlined in Schedule 3 of the Act.
We will collect personally identifiable information from you when you knowingly provide it to us. For example, personally identifiable information (i.e. personal information) you provide to us while creating or updating an account and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information).
When you visit the Website, we (or agencies on our behalf) and our internet service provider may monitor and make a record of your visit and log the following “clickstream data” for statistical purposes:
- your server’s IP address;
- your top level domain name (for example .com, .gov, .au, .uk etc);
- the pages you accessed and any documents downloaded;
- the previous site you have visited and the site you move to;
- the type of browser and operating system you are using; and
- the date and time of your visit.
For example, this information may be used to find out how our website is used and navigated, including the number of hits, the frequency and duration of visits and most popular session times, so that may we may evaluate and improve our website performance.
Importantly, in some circumstances if you do not provide the information that we request, you may not be able to engage with us. For example, if you refuse to provide some personal information as may be requested on the Website, you may not be able to use all features or services of the Website.
Your personal information is maintained in private files on our secure web server and on our internal systems. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources.
We may use this combined information for our reasonable business purposes, as well as for future marketing and promotional initiatives.
We may also use your personal information for the following purposes:
- billing purposes;
- to enable us to develop our products and business, or to customise services to better meet your needs and preferences;
- statistical purposes;
- to inform you of special offers, promotions, newsletters and competitions;
- to improve the Website; and
- any other customer support purposes.
For any of the above purposes we may contact you by electronic or other means.
Your personal information may be used by sub-contractors of SIS for our business activities only, however your information will not be disclosed to any other third party without your consent, unless required to do so by law. Subject to the foregoing, and except as required by law, we will treat your personal details as private and confidential.
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When purchasing from the SIS website you can be sure we consider the security of your financial details to be of paramount importance. For this reason we use PayPal as our merchant gateway. Its industry leading fraud prevention keeps you safe and secure. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more information please visit PayPal’s website or contact us at firstname.lastname@example.org
Links to other Websites
Please keep in mind that whenever you give out personal information online, for example, via message boards or chat, that information can be collected and used by people you do not know. While we strive to protect your personal information and privacy on our Website, we cannot guarantee the security of any information you disclose online and you do so at your own risk.
A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server. Cookies are placed on your computer for the duration of a session and are used for session management purposes and do not contain any personal details. Periodically they can safely be deleted with no effect on future sessions. However, if you wish to use an online payment facility, you will need to accept cookies. If you have configured your browser to reject all cookies, you will be able to view information-only pages on our site.
We will take all reasonable steps to:
(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) protect the information from misuse, loss or unauthorised access, modification or disclosure both physically and through computer security methods; and to
(c) destroy or permanently de-identify the information if it is no longer needed for any purpose.
All personally identifiable information will be handled and stored in accordance with SIS’s obligations under the Australian Privacy Act.
Access to and correction of your information
If you would like access to any records of personal information we have about you or if you believe any information we have about you is inaccurate or out-of-date, please contact us:
Phone: + 414 631 694
Postal Details: PO Box 1479 | Dee Why NSW 2099
Please note that in some cases we may need to impose a charge for providing access to personal information to reflect the cost of collating this information and providing it to you.